Clear terms.
For work that lasts.

1. About these terms

These terms of service (the “Terms”) apply when you visit aeternitas.ca, use the Aeternitas client workspace or billing pages, pay an invoice or payment link we send you, or receive services from us. Aeternitas is a business name of 9502-2752 Quebec Inc., located at 3875 Rue Broadway, Lachine, Québec H8T 1T5, Canada (“Aeternitas”, “we” or “us”).

“You” means the person or organization using our website or services. If you accept these Terms on behalf of an organization, you confirm that you are authorized to bind it.

Most projects are also governed by a written proposal, statement of work or service agreement (a “Project Agreement”). If a Project Agreement conflicts with these Terms, the Project Agreement prevails for that project.

By using the website, the workspace or our services, or by paying an invoice, you agree to these Terms.

2. Using our website

You may browse the website and use its content for your own information. Do not copy, resell or republish it, and do not use it in a way that interferes with the site, its security or other visitors.

The interactive examples on the website use fictional sample data. They show how systems can connect; they do not process real payments, contact real customers or change business records.

Articles, project stories and other content are provided for general information. They are not professional, legal or financial advice for your situation.

The website may link to third-party sites. We are not responsible for their content or practices.

3. Our services

We design and develop websites, applications, payment integrations, CRM and business systems, custom platforms and applied AI. The scope, deliverables, schedule, price and any support arrangement for a project are set out in its Project Agreement or accepted quote.

Estimates of time and cost are based on the information available when they are prepared. If the scope changes, we will explain the effect on the schedule and price before doing the additional work.

To keep a project on track, you agree to:

• provide accurate information and content, and make decisions and approvals in good time;
• give us the access to systems, accounts and data that the agreed work requires;
• make sure you hold the rights and consents needed for the content, data and materials you provide;
• review deliverables within a reasonable time and tell us about any problems you find.

Delays caused by missing information, access or approvals may affect the schedule.

Projects often rely on third-party services such as hosting, domain registrars, payment processors, communication tools and AI model providers. Those services are governed by their providers’ own terms, fees and availability, which we do not control.

4. Quotes, invoices and payment

Prices are stated in the quote, Project Agreement or invoice, in Canadian dollars unless another currency is indicated.

Sales taxes are added where the law requires them. Aeternitas is registered for the GST/HST (753892959 RT0001) and the QST (1231107386 TQ0001). Canadian sales taxes are not charged where the law does not require them, including on qualifying services supplied to clients in the United States.

Invoices are payable by the due date shown on the invoice. If no due date is shown, payment is due on receipt. Where a Project Agreement requires a deposit, work begins once the deposit is received.

Card payments are processed through a secure checkout provided by our payment processor, Finix. You enter your payment details on the processor’s checkout page; we do not receive or store your full card number.

Payment links can expire. If a link has expired, contact us and we will send you a new one. An invoice is marked as paid once the payment processor confirms the payment.

If you believe an invoice is incorrect, tell us before the due date so we can review it. We will correct any error we find, including a duplicate charge.

If an invoice remains unpaid after its due date, we may, after giving you written notice, pause work or suspend the related services until the balance is paid. Interest on late payments applies only if it is stated in your Project Agreement or on the invoice.

5. Recurring services

Some services, such as hosting, maintenance, support or subscriptions, are billed on a recurring basis. The amount, billing frequency and start date are set out when you enrol or in your Project Agreement.

If you pay for a recurring service by card, you authorize us and our payment processor to charge the payment method you provided for each billing period until the service is cancelled.

You may cancel a recurring service by contacting us. Unless your Project Agreement provides otherwise, cancellation takes effect at the end of the current billing period, and amounts already billed for that period are not refunded.

We will give you at least 30 days’ written notice before changing the price of a recurring service. If you do not accept the change, you may cancel before it takes effect.

If a recurring payment fails, we will let you know. The service may be suspended if the balance is not settled.

6. Cancellations and refunds

Our services are largely custom work performed for you. Except where your Project Agreement or the law provides otherwise, amounts paid for work already performed, time already reserved or third-party costs already incurred on your behalf are not refundable.

If a project is cancelled, you pay for the work completed and the costs incurred up to the cancellation date. Once that balance is paid, we deliver the work completed as of that date.

Any refund we agree to is returned to the original payment method where possible.

7. Ownership and intellectual property

You keep ownership of the content, data, trademarks and materials you provide to us (“Client Materials”). You grant us a licence to use them only as needed to perform the services.

Once you have paid in full for a project, you own the deliverables created specifically for you under that project, unless the Project Agreement states otherwise.

We keep ownership of our pre-existing and generally applicable tools, code libraries, frameworks, templates, methods and know-how, including improvements that are not specific to your project. Where they form part of a deliverable, you receive a non-exclusive, perpetual licence to use them as part of that deliverable.

Deliverables may include open-source or third-party components, which remain subject to their own licences.

Unless you ask us not to or the work is confidential, we may mention the project and show non-confidential parts of it in our portfolio.

8. AI features

Some of our services use artificial intelligence, including AI assistants and AI employees that prepare work within the permissions you approve.

AI output can be inaccurate or incomplete. Review important output before relying on it, especially for financial, legal or customer-facing decisions.

Do not submit information to an AI feature unless you are permitted to use it for that purpose.

AI features may rely on third-party model providers. We select providers and configure how data is handled according to each project’s requirements. We do not use your confidential information to train AI models.

9. Client workspace and accounts

If we give you access to the Aeternitas workspace, a client portal or billing pages, keep your sign-in details confidential and share access only with people you authorize.

You are responsible for activity under your account. Tell us promptly if you suspect unauthorized access.

Links to your invoices and payment pages are meant for you. Do not share them with anyone who should not see the invoice.

We may suspend access to protect the security of an account, the platform or other users. When we can, we will tell you why.

10. Confidentiality and personal information

Each of us will keep the other’s non-public business information confidential and use it only for the project, unless the law requires its disclosure.

We handle personal information in accordance with applicable privacy laws, including Québec’s Act respecting the protection of personal information in the private sector.

When we process personal information on your behalf, such as your customer records, we do so according to your instructions and the Project Agreement. You remain responsible for having a lawful basis and any required consent for that information.

For questions about personal information, write to us at contact@novaweb.dev.

11. Service quality

We perform our services with the care and skill expected of a professional technology firm. If a deliverable does not meet the agreed requirements, tell us within a reasonable time and we will correct it.

The website is provided as is. Software can contain defects, and online services can be interrupted by maintenance, third-party outages or events beyond our control. We do not guarantee uninterrupted operation or specific business results, such as revenue, search rankings or conversions.

Nothing in these Terms excludes a warranty that cannot be excluded by law, including the legal warranties that protect consumers under Québec law.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, special or consequential losses, including lost profits or revenue.

To the extent permitted by law, our total liability for any claim relating to the services is limited to the amounts you paid us for the services giving rise to the claim during the 12 months before the event that caused it.

These limits do not apply to liability for bodily or moral injury, or for damage caused intentionally or through gross fault, which cannot be limited under Québec law.

You are responsible for claims arising from Client Materials or from using the deliverables in breach of the law or these Terms, and you will compensate us for the reasonable losses those claims cause.

13. Suspension and termination

Either party may end a project or service as provided in the Project Agreement. Either party may also end it by written notice if the other seriously fails to meet its obligations and does not correct the failure within 15 days of being notified.

When a project or service ends, you pay for the work performed and the costs incurred up to that date. Provisions that by their nature should continue, including those on payment, ownership, confidentiality and limitation of liability, continue to apply.

We may suspend or restrict access to the website or workspace if it is used unlawfully or in a way that threatens its security.

14. Changes to these terms

We may update these Terms. The effective date at the top of this page identifies the current version. If a change materially affects a recurring service you receive, we will notify you at least 30 days before it takes effect.

Changes do not apply to invoices already issued or to work already performed.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there.

If a disagreement arises, contact us first. We will work with you in good faith to resolve it.

Subject to any rights you have as a consumer, the courts of the judicial district of Montréal, Québec, have exclusive jurisdiction.

If you are a consumer, nothing in these Terms limits the rights you have under Québec’s Consumer Protection Act or any other law that cannot be waived by contract.

If a provision of these Terms is found to be invalid, the remaining provisions continue to apply.

16. Language

These Terms are published in French and in English. If you are in Québec, the French version applies unless you have expressly chosen to be bound by the English version.